Duty Free Philippines signs agreement with Bureau of Immigration to improve customer experience  for online shoppers

Manila, Philippines – Duty Free Philippines Corporation (DFPC) signed a Memorandum of Agreement (MOA) with Bureau of Immigration (BI) to implement a validation system to verify if DFPC’s online shoppers have in fact arrived in the country from abroad.

The said MOA was signed by DFPC Chief Operating Officer (COO) Vicente Pelagio A. Angala and BI Commissioner Jaime H. Morente in Taguig City.


COO Angala said the new system will go live by January 2020.

“Convenience is the main factor why many prefer to shop online, and that’s exactly our customers will experience when they shop through our online store,” said Angala.

Customers must set up an account at dutyfreephilippines.ph. Buyers need to upload proof of travel including passport and boarding pass. The BI then verifies the information.

Angala also assured customers on the agency’s strict compliance to the Data Privacy Act of 2012 which means that data processing will be transparent to customers and confidentiality will be maintained.

The online shopping website has over 1,000 items to choose from within the categories of perfumes, cosmetics, home furnishing, confectionery, groceries, toys, electronics, cigarettes, wines, liquor, and Filipino export-quality products.

“Our products online are at the same exceptional prices and with the same promotions as we have in our stores including our travel exclusives,” Angala said.

It carries premium brands such as Estee Lauder, Dolce and Gabbana, Bvlgari, Calvin Klein, Godiva, Ferrero Rocher, Lindt, Maxim’s, Toblerone, Chivas Regal, Jack Daniels, Johnnie Walker, Macallan, and among others.

Shoppers are allowed to buy up to USD 1,000 worth of items 48 hours upon arrival and their items will be prepared for pick-up at the airport.

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