St. Luke’s Medical Center-Quezon City introduces the first hospital-based medical concierge in the Philippines. It started in 2011 with the creation of the first hospital-based HMO Concierge. Six years after, The Concierge at St. Luke’s is now housed in a two-storey facility dedicated to private, international, and HMO patients where Medical Concierge Officers guide patients through every step of their medical journey. Services at The Concierge include seamless planning and coordination of inpatient and outpatient medical requirements including synchronized appointment setting with the consultation of doctors, scheduling and guidance on tests and procedures, facilitating doctor-to-doctor conference calls for continuity of care, facilitation of Letter of Authorization (LOA) and Guarantee of Payment (GOP), computing medical cost estimates, and assistance in facilitation of admission and discharge.
Patients are also provided with The Concierge PASS Card which serves as a primary care pass to exclusive privileges at The Concierge. Upon presentation of the PASS Card, patients can save up to 36 percent when availing of the services.
Given the volume of medical tourists going to the two medical centers, St. Luke’s-Quezon City and St. Luke’s-Global City, The Concierge also addresses non-medical concerns such as transportation services, hotel accommodations, visa extensions, and other travel arrangements. An added convenience is the eHealth Hub where patients can conveniently access St. Luke’s online for test results, room reservations, executive checkup reservations, online payment during admission, and order and pay of tests and procedures.