Social Security System redesigns mobile app to better serve members, employers

The Social Security System (SSS) said the latest iteration of the SSS Mobile App offers new design features that make its user interface easier to navigate for members and employers.

SSS President and Chief Executive Officer Aurora Ignacio said the redesigned SSS Mobile App features a new look and feel to make it more user-friendly and to provide a better user experience to members and employers.

The SSS chief explained that the pension fund considered the user behavior and engagement with the mobile app in developing the SSS Mobile App version 4.0. “It magnifies our commitment to better serve mobile app users by continuously incorporating the latest in mobile technology,” she added.

Among the new features in the SSS Mobile App 4.0 is the redesigned dashboard, which now features information on the enrolled disbursement account of the member and direct links to official SSS accounts on Facebook and YouTube.

SSS also made improvements on the branch locator feature. With the innovative design, users can search for any SSS branch, and the mobile app will pin the exact location of the SSS branch using the Google Map for Android and Huawei Petal Maps smartphone users. Thumbnails containing the address and contact details of the branches are also displayed on the locator map.

The improved dashboard of the mobile app also enables users to access transactional information and features sliding ad links of SSS informational campaigns. Users can navigate through the mobile app even using just one hand.

“Aside from My.SSS web portal, the SSS Mobile App is our top online facility that caters to millions of transactions from members and employers. We recognize that mobile technology is continuously improving, and that is why we keep our mobile app abreast with the latest development to serve our users better,” Ignacio added.

Ignacio pointed out that digital technology is the new norm to provide easier and safer access to services and transactions, especially during this pandemic. “That is why SSS embraces the latest technological developments to make its programs and services available to members, pensioners, and other stakeholders 24/7,” she added.

“Our members and employers can use the SSS Mobile App for many SSS transactions. For instance, members can use the mobile app to update contact information details such as their mailing address, email address, and mobile number or view the status of contributions, loans, and benefit claims. They can also use it to file their salary loan application, generate the Payment Reference Number for contribution payment, pay their monthly contributions, submit their maternity notification, among others,” Ignacio explained.

Ignacio added that even employers can now use the SSS Mobile App for their SSS transactions. For example, employers can update their contact information (R8), such as email addresses and contact numbers. They can also view the enrolled bank information and the status of the contribution and loan payments. Employers can use the mobile app to generate the PRN for contribution payments and check the SSS and contributions to the Employees’ Compensation (EC) program. The mobile app also allows employers to file their sickness and maternity reimbursement claims.

Members and employers with existing SSS Mobile App on their devices can go to the app store and click the update button. Look for Version 4.0.0 in the Google Play store and Version 4.0.1 in Huawei AppGallery. If the update button is not available, app users need to uninstall the previous version and install the latest one. The new SSS Mobile App is not yet available on the iOS App Store.

As of April 2021, the SSS Mobile App has 8,194,799 downloads on Google Play Store and 5,325,143 on Huawei AppGallery. Downloads on the iOS App Store reached 1,052,214. It is the second most downloaded free app in the productivity category on Google Play Store. At the same time, it ranks fourth in the finance category on the Huawei AppGallery, and the utilities category on iOS App Store.

Launched in 2018, the SSS Mobile App is designed to provide a more convenient way for members to transact with the state pension fund without the hassle of queuing in the branches. It was initially developed for members and was expanded for the use of member-employers in December 2020. Since its launch, the SSS Mobile App has facilitated an average of 85,000 transactions daily.

For more information, follow the official SSS social media accounts on Facebook and YouTube at “Philippine Social Security System,” Instagram at “mysssph,” Twitter at “PHLSSS,” or join the Viber Community at “MYSSSPH Updates.”

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