Bureau of Internal Revenue employs Chatbot app to answer taxpayer queries 24/7

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Do you have any tax-related query for the Bureau of Internal Revenue? It can now be answered anytime, anywhere by the Bureau’s Digital Assistant, named REVIE!

Revie is a Chatbot application available 24/7 at the Bureau’s website, www.bir.gov.ph. Through an online chat conversation, Revie can assist taxpayers with basic questions related to primary registration requirements, eServices, BIR Forms, zonal values, TIN verification, among others.

In case a taxpayer needs further clarifications, an option to chat with a live BIR agent is also made available through the same platform.

“Having Revie to answer voluminous taxpayer queries at any time will enable our agents to focus more on handling more complex queries or issues. And since this Chatbot application is available around the clock and utilizes comprehensive knowledge database, it gives our taxpayers accurate tax information or feedback immediately without having to wait long for a reply,” Commissioner Caesar R. Dulay said.

The Chatbot is an additional platform for taxpayers to reach the BIR. Taxpayers may also opt to email queries at [email protected] or call the Customer Assistance Division, which now has Contact Center Solution that provides single hotline number (02) 8538-3200.

“With the Contact Center Solution now in place, the Bureau can better serve the taxpaying public. It provides improved internal collaboration and powerful tools for our agents to respond promptly to taxpayers’ queries,” the Commissioner said.

The Chatbot and Contact Center Solution were launched in a virtual event via Zoom last June 1. They are among the many projects under the Innovating Taxpayer Experience and BIR Service Processes of the Digital Transformation Program, spearheaded by Assistant Commissioner Teresita M. Angeles of the Bureau’s Client Support Service.

Stay updated with news and information from the BIR by visiting their website at https://www.bir.gov.ph.

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