Globe Telecom Inc. (Globe) has reopened 99 percent of its 196 stores across the country to serve customers and handle concerns that need personal interaction.
In a new release on Wednesday, Globe said only one store, located at the TGT headquarters in Bonifacio Global City, is yet to open.
“Globe stores offer assistance for concerns involving postpaid plan renewal, postpaid applications, reactivation of terminated accounts, device pick-up, myBusiness applications, and prepaid products, among others,” Globe said.
After-sales concerns such as change of ownership, change of SIM, device return or replacement, and reconnection of accounts and unbarring requests, it said, may also be brought to the nearest Globe store.
“Bills payment and GCash cash-in may also be accommodated at any Globe Store,” it said.
To prevent overcrowding and comply with government-mandated health and safety protocols, it said some Globe stores will only accommodate customers with appointments.
These customers may book an appointment online and check the list of Globe stores by visiting https://www.globe.com.ph/stay-safe-at-home/stores.html.
Bernie Llamzon, Globe EVP and head of channel management, said the reopening of stores came after quarantine restrictions were eased.
“We deemed it necessary to reopen as many Globe stores as possible to serve our customers. We also continue to observe government health protocols to keep everyone in the premises safe from Covid-19,” Llamzon said.
Globe stores were closed in March last year in compliance with government-mandated quarantine restrictions brought by about the Covid-19 pandemic.
Stores were slowly reopened as early as May 2020 as some areas were placed in less restrictive quarantine classifications.